Customer Success • AI Operations • Consultative Sales

Rijul Raj

Customer Success and AI Operations professional with 7+ years across Travel, Retail, FinTech, and Healthcare — focused on customer experience, technical escalations, stakeholder management and AI-enabled operational efficiency.

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RR

Customer-first. AI-enabled.

I combine relationship management, consultative problem-solving and modern AI tools to improve customer operations and business outcomes.

Bengaluru, Karnataka
+91 8880992473 · rijulraj93@gmail.com

7+Years of experience
₹50–60 CrMutual fund investments facilitated
13–15Premium concierge customers/day
30–35Technical customers/day

Professional Experience

Customer success, sales, technical consulting and relationship management across multiple industries.

Crew Concierge by Swiggy — Lead Crew Captain

Bengaluru · Sep 2025 – May 2026
  • Delivered premium concierge services to 13–15 customers daily from planning through completion.
  • Negotiated with airlines, hotels, destination management companies and vendors.
  • Handled complex requests, escalations and last-minute travel changes.
  • Used ChatGPT, Google Gemini and Microsoft Copilot to streamline itineraries, communication and documentation.
  • Improved operational efficiency through AI-assisted workflows and was recognized for customer service and operational excellence.

Best Buy — Technical Consultant

Bengaluru · Jan 2024 – May 2025
  • Assisted 30–35 customers daily with consumer electronics, software, networking and smart-device guidance.
  • Diagnosed complex hardware, software, networking and application issues.
  • Managed cases and escalations using Salesforce CRM and Zendesk while ensuring SLA compliance.
  • Collaborated with engineering and operations teams to improve service quality.

Ryde by redBus — Inside Sales Adviser

Bengaluru · Jul 2022 – Sep 2023
  • Delivered consultative recommendations, cross-selling and solution-based selling.
  • Managed 5–6 corporate clients and tailored travel solutions to business requirements.
  • Worked toward weekly business targets of approximately ₹5 lakh.
  • Negotiated with 5–8 transport operators and travel vendors to improve pricing and availability.

Scripbox — Relationship Manager

Bengaluru · May 2019 – Jan 2022
  • Managed 50–60 high-net-worth individual clients and facilitated mutual fund investments totaling ₹50–60 crore.
  • Achieved monthly business targets of ₹1–2 crore through consultative financial advisory.
  • Conducted financial need analysis and recommended suitable mutual fund strategies.
  • Acquired new investment clients through referrals and proactive relationship management.

Cloudnine Hospitals — Customer Relations Executive

May 2018 – Feb 2019
  • Assisted NRI investors across the US, Europe and Gulf countries with Indian mutual fund investments.
  • Maintained financial-regulatory compliance as a certified NISM Mutual Fund Advisor (VA).
  • Delivered personalized patient service and coordinated with medical, nursing and administrative teams.

Core Competencies

A cross-functional toolkit spanning customer operations, business growth, technology and AI.

Customer Success ManagementCustomer RetentionCustomer EngagementEscalation ManagementJourney ManagementStakeholder ManagementConsultative SalesRevenue GrowthNegotiationAccount ManagementVendor ManagementSalesforce CRMZendeskTechnical TroubleshootingTechnical ConsultingWorkflow AutomationProcess ImprovementOperational ExcellenceAI ManagementAI Content CreationPrompt EngineeringGoogle GeminiChatGPTMicrosoft CopilotData AnalysisCritical Thinking

Education & Certifications

BBA — Finance

Manipal University, Sikkim

NISM Mutual Fund Advisor (VA)

Professional certification

Languages

English · Hindi

Let's build better customer experiences.

Open to opportunities across Customer Success, AI Operations, Product/Business Operations and consultative customer-facing roles.

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